When therapy moved online, many people welcomed the convenience, but others became understandably cautious. Is online therapy actually safe? Can it really protect my privacy?
These are important questions, especially if you are considering therapy for the first time.
The short answer is: online therapy can be safe and ethical, but only when delivered through the right systems and professionals.
What “safe” means in online therapy
Safety in online therapy goes beyond technology. It includes emotional safety, ethical practice, and clear professional boundaries.
A safe online therapy experience should include:
- Qualified, licensed therapists
- Clear confidentiality policies
- Secure communication platforms
- Transparent processes and limits
If any of these are unclear or missing, it is reasonable to pause and ask questions.
How ethical standards apply online
Therapists do not leave their ethics behind when they go online. The same professional standards apply, including:
- Confidentiality
- Informed consent
- Respect for client autonomy
- Clear boundaries
Ethical therapists will explain how online therapy works, what it can and cannot do, and when in-person or emergency care may be more appropriate.
This honesty builds trust and protects clients.
Common myths about online therapy safety
There are a few persistent misconceptions worth addressing.
“Online therapy is less confidential than in-person therapy.”
Confidentiality depends on systems and ethics, not physical location.
“Anyone can claim to be a therapist online.”
This is true on unregulated platforms, but reputable services verify credentials and professional standing.
“Technology makes therapy impersonal.”
Many clients report feeling more comfortable opening up from familiar environments.
What to check before choosing an online therapy platform
Before starting, take a few minutes to assess the platform:
- Are therapist credentials clearly explained?
- Is confidentiality discussed openly?
- Are privacy policies easy to understand?
- Is there guidance on what happens in crisis situations?
If these answers are not visible, that itself is useful information.
You can see how Convo E-Therapy approaches this on our how online therapy works and confidentiality and privacy pages.
Is online therapy safe in Kenya?
Yes, when provided by trained professionals who follow recognised ethical standards.
As with any health service, safety depends on governance, accountability, and transparency. Location matters less than structure.
To understand who delivers care on our platform, visit meet our therapists.
If safety concerns are holding you back
It is okay to take your time. Seeking therapy is not a race.
Reading, reflecting, and asking questions are valid first steps. Many people begin therapy only after they feel emotionally and practically safe.
When you are ready, you can explore starting therapy with Convo E-Therapy at your own pace.
