Welcome to Convo Africa. By accessing or using our platform, you agree to these Terms of Service (“Terms”). Please read them carefully.
1. Services Offered
Convo Africa provides access to licensed mental health professionals for counselling and therapy sessions. We do not provide medical diagnosis, prescribe medication, or handle emergencies.
2. User Responsibilities
- You must be 18+ to use our platform, or have parental consent if under 18.
- You agree to provide accurate information during sign-up and bookings.
- You agree not to use our platform for unlawful or harmful purposes.
3. Payments & Refunds
Session fees are payable at the time of booking. Cancellations made at least 24 hours in advance are eligible for rescheduling or refund. Late cancellations may attract fees.
4. Privacy
Your use of our platform is subject to our Privacy Policy.
5. Crisis Disclaimer
This platform is not intended for emergency care. In emergencies, call 1199 or seek medical assistance immediately.
6. Limitation of Liability
Convo Africa and its affiliates are not liable for:
- Any outcomes resulting from therapy sessions.
- Technical issues beyond our control (e.g., internet outages).
7. Changes to Terms
We may update these Terms from time to time. Continued use of the platform means acceptance of the updated Terms.
Contact Us For questions about these Terms at support@convo.africa.
