Effective Date: July 2025.
At Convo Africa, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy applies to all visitors, users, and partners engaging with our website, www.convo.africa, and our related platforms and services.
Who We Are
Convo Africa is a registered social enterprise dedicated to sparking meaningful conversations and driving community well-being. Our initiatives include Convo Magazine, He Matters, Doctor’s Bench, Healing is Possible, Heartbeats & Horizons, podcasts, therapy booking service, training and events, all designed to inspire, inform, and support our audience.
1. Information We Collect
We may collect the following types of information when you use our website or interact with our services:
a) Personal Information
- Name, email address, phone number (e.g., when subscribing to our magazine, newsletters, or signing up for events).
- Account details if you create a profile on our site.
- Payment details (for magazine purchases, event tickets, or donations).
b) Technical Information
- IP address, browser type, device information, and website usage data collected automatically through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
✅ Process and deliver magazine subscriptions, event registrations, or purchases.
✅ Respond to inquiries and provide customer support.
✅ Improve our website, content, and user experience.
✅ Share updates about our initiatives, campaigns, and offers (only with your consent).
✅ Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell or rent your personal data. We may share it only:
- With trusted service providers who support our operations (e.g., payment processors, email services), under strict confidentiality agreements.
- When required by law or in response to legal processes.
4. Data Security
We take the protection of your personal information seriously. Measures include:
- Encryption of sensitive data during storage and transfer.
- Secure servers and restricted access to authorized personnel.
- Regular reviews of our security systems and practices.
5. Your Rights
In line with Kenya’s Data Protection Act (2019), you have the right to:
- Access your personal data.
- Request corrections or deletion of your data.
- Withdraw consent for marketing or other uses at any time.
- File a complaint with Kenya’s Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated.
To exercise your rights, email us at privacy@convo.africa.
6. Cookies & Tracking
We use cookies and similar technologies to:
🍪 Improve site functionality and performance.
📊 Analyze how visitors use our website to make it better.
You can manage cookies in your browser settings.
7. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The updated version will always be posted on this page with a revised “Effective Date.”
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
📧 privacy@convo.africa
🌐 www.convo.africa
