Effective Date: July 2025.
Convo Africa (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our digital mental health platform.
1. Information We Collect
We may collect:
- Personal Information: Name, email address, phone number, and payment details.
- Health-Related Information: Information you voluntarily provide during therapy bookings and sessions.
- Usage Data: Browser type, IP address, device information for improving platform performance.
2. How We Use Your Information
We use your information to:
- Schedule and manage therapy sessions.
- Connect you with licensed therapists.
- Improve our services and user experience.
- Comply with legal and regulatory requirements.
3. Data Security
Your data is stored securely with encryption protocols. We restrict access to authorised personnel only and conduct regular security reviews.
4. Sharing Your Information
We do not sell or rent your personal information. We may share data:
- With your therapist for session delivery.
- When legally required (e.g., in emergencies or court orders).
5. Your Rights
You have the right to access, correct, or delete your data, withdraw consent at any time or lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
🚨 6. Crisis Situations
Convo Africa is not an emergency service. If you are in crisis, call Kenya’s Mental Health Helpline at 1199 or visit your nearest hospital.
Contact Us For privacy questions, at privacy@convo.africa
