Refund and Returns Policy

Last Updated: 9 September 2025

At Convo Africa, we prioritize fairness, transparency, and compliance with Kenyan
consumer law. Please read our terms carefully.

1. Digital Subscriptions & Single Issues

  • Defective or Misrepresented Content: If digital content is defective, not as
    described, or misrepresented, you are entitled to a refund, replacement, or
    redress under the Consumer Protection Act, 2012.
  • Accessed Content: Once you’ve accessed or downloaded digital content,
    refunds will not be issued, except where legal rights apply.

2. Print Issues

  • Defective or Misrepresented Copies: If the print issue is damaged or doesn’t
    match its description, contact us within 7 days of receipt with photographic
    proof. You’ll be offered a replacement or refund.
  • Change-of-Mind Returns: We may offer refunds within 7 days of purchase if
    the item is returned in its original, unused condition, and return shipping is at
    the customer’s cost.

3. Subscriptions

  • If we fail to deliver the subscribed service within 30 days, you may cancel and
    receive a full refund, in line with consumer agreement law Kenya Law.
  • If content has been accessed, this right doesn’t apply.

4. Event & Workshop Registrations

  • 30+ Days Before Event: Full refund
  • 15–29 Days Before Event: 50% refund
  • Within 14 Days of Event: No refund
  • Transferable: Attendee substitutions are allowed at no extra cost.

5. How to Request a Refund or Cancellation

Contact our support team:

6. Processing Timeline

  • Valid refunds will be processed within 5–7 business days, though banking
    systems may cause additional delays.

7. Policy Updates

Convo Africa may amend this policy at any time, effective immediately upon
posting. We encourage periodic review.
This policy is effective as of 31st July 2023.