Last Updated: 9 September 2025
At Convo Africa, we aim to deliver your purchases quickly and reliably. This policy explains how we handle shipping, delivery timelines, and related responsibilities.
For returns and refunds check our Refund and Returns Policy.
1. Digital Products (E-Magazines, Subscriptions, and Digital Content)
- Digital products are delivered instantly via email or through your online account upon
successful payment. - If you experience any delays in receiving your digital purchase (e.g., email delivery issues or
access errors), please contact us at sales@convo.africa for immediate assistance. - No shipping fees apply to digital products.
2. Print Products (Magazines, Special Issues, and Other Merchandise)
- Processing Time: Orders are processed within 2–3 business days after payment confirmation.
- Delivery Time (Kenya): 3–7 business days after dispatch.
- Delivery Time (International): 10–21 business days depending on your location.
- Delivery times are estimates and may vary due to courier delays, customs checks, or
circumstances beyond our control.
3. Shipping Costs
- Shipping fees are calculated at checkout and are based on delivery location and package
weight. - Customers are responsible for all applicable shipping costs unless otherwise stated in a
promotion. - For international orders, the buyer is responsible for any customs duties, taxes, or import
charges imposed by the destination country.
4. Order Tracking
- Once your order has been shipped, we will provide a tracking number (where applicable) via
phone text or email. - Customers can use this number to track the progress of their delivery.
5. Delivery Issues
- If your order does not arrive within the estimated time, please contact us within 14 days of the
expected delivery date. - Convo Africa is not responsible for delays caused by incorrect shipping information provided by
the customer. - If a package is returned to us due to an incorrect address, reshipping costs will be borne by the
customer.
6. Damaged or Missing Items
- If your order arrives damaged, please notify us within 7 days of receipt with photos of the
damage. We will arrange a replacement at no additional cost. - If items are missing from your delivery, report within 3 business days of receipt.
7. Events & Workshops (Tickets & Registrations)
- Event tickets or confirmations will be sent electronically via email after payment.
- No shipping fees apply.
8. Policy Updates
Convo Africa reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting on our website.
This policy is effective as of 31st July 2023.
